Terms And Conditions 2016-10-13T21:27:51+00:00

Terms and conditions

When you purchase or register on the store, you are trading with TALOS Creative, a UK business.

Terms of Sale

Products on the store pages are a display of items for sale and considered only an invitation to treat. US side orders are automated and your order confirmation emails are a receipt of order and not an acceptance. In the event that any products ordered are no longer available at the listed price, size or other details in the product description, TALOS Creative reserves the right to offer an alternative/cancel or refund the order.

Refunds and Returns

Section A – Digital Goods

Downloadable Files

For products that are downloadable (3D models etc), refunds are not offered for digital goods as the item cannot be physically returned. All products are tested thoroughly to be as described. If you have a problem with a file please report it immediately as some refunds may be made on a case by case basis. Decisions to offer refunds will be made at our discretion.

Online Access

When you purchase a chapter of a comic (eg The Talos Project) you are buying access to that on-line chapter through a membership. This access never expires and will be available for as long as the website exists. Members who have the most regular purchases and longest running support may be rewarded with discounts and gift as a thank you for their support.

The purchase of an on-line comic is not normally a refundable item since you have already potentially enjoyed the content. Refunds can be considered in the event the comic is not compatible with a particular browser or device if the fault can be replicated. TALOS Creative must be given the opportunity to fix the issue first. If a demonstrable technical fault is found that cannot be resolved, a refund can be offered.

Pre-Orders

A purchase of a pre-order Talos Web Comic Chapter product guarantees release of the that chapter within one year of purchase to allow production time for creation. Failure to release a pre-ordered chapter within 12 months of purchase date qualifies for a refund if desired. No other conditions are considered for refund.

 

Section B – US Products Store

Distance Selling Regulations

For physical goods on the store, ie clothing, art prints etc, these goods are POD (Print-On-Demand) and made as and when you choose a particular design, size or colour. They are therefore considered ‘bespoke’ and are not covered by distance selling regulations. As a result please ensure you are choosing the correct size and colour product.
If you have any questions about any products on the store, please feel free to email me at gio@taloscreative.co.uk.

 

Products in the TALOS US Store
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

US Store items are to be returned to 19749 Dearborn St, Chatsworth, CA 91311.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our US fulfilment partner. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our US fulfilment partner and you will be liable for the cost of a reshipment.

Shipping – As all the products are created on demand, there will typically be creation time of 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Shipping costs and times are calculated on the checkout page using real-time rates.

Section C – UK Art Prints

Distance Selling Regulations.

For physical goods on the store, ie clothing, art prints etc, these goods are POD (Print-On-Demand) and made as and when you choose a particular design, size or colour. They are therefore considered ‘bespoke’ and are not covered by distance selling regulations. As a result please ensure you are choosing the correct size and colour product.

If you have any questions about any products on the store, please feel free to email me at gio@taloscreative.co.uk.

 

Products in the TALOS UK Art Prints Page.
UK Art Prints are supplied via our partner Photobox.
If you’re unhappy with your product, depending on the particular issue we’ll either simply ask you to return them to Photobox’s freepost address on our request, or we might ask you to take a photo of the defect to show the particular issue. Please include your order number and email gio@taloscreative.co.uk and I will liaise with Photobox on your behalf to help rectify the issue.

If we can fix the problem, we’ll reprint your item but if you’re still not happy or would simply prefer your money back then yes, we offer a no quibble guarantee.

Production and delivery turnaround.

All prints are printed on-demand so production times will vary. Typically you should receive your item within a week. When you place an order, you will initially receive an automated confirmation of your order. A follow up email with be sent with an estimate despatch date.

Section D – UK Apparel

Distance Selling Regulations.
For physical goods on the store, ie clothing, art prints etc, these goods are POD (Print-On-Demand) and made as and when you choose a particular design, size or colour. They are therefore considered ‘bespoke’ and are not covered by distance selling regulations. As a result please ensure you are choosing the correct size product, as returns can only be accepted on faulty goods.
If you have any questions about any products on the store, please feel free to email me at gio@taloscreative.co.uk.

Faulty goods.

If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. These promises do not apply to faults caused by accident, neglect or misuse.

Production and delivery turnaround.

All apparel is printed on-demand so production times will vary. Typically you should receive your item in around 3-5 days.

Delivery.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

Privacy Policy

We use your Personal Information only for providing a personalised membership area, and for billing purposes.

By using this website, you agree to the collection and use of information in accordance with this policy. While using this website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

The website is fully PCI compliant  and your payment information details are tokenised and so we do not personally hold any of your credit card information if you choose to use one of the on-site payment methods.

By creating an account either through the comic subscription or through making a purchase on the store, you become a TALOS Creative customer and will be subscribed to the newsletter. Don’t worry you won’t get spammed all the time, only when something important is happening with The Talos Project or TALOS Creative. Likely no more then monthly if I feel I have news or simply info I think may be of interest to my subscribers.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the membership accounts and ecommerce pages.

Business Info

TALOS Creative is the trading name for Giorgos Chronopoulos (Sole Trader) a UK business.

When you purchase or register on the store, you are trading with TALOS Creative.

UK Head Office (For mail only – Do not send any returns here. Please use the relevant returns address in the above products sections or as per your invoice/packaging displays)
TALOS Creative
2 The Courtyard
Stanley Road
Royal Tunbridge Wells
Kent
TN12RH
United Kingdom
gio@taloscreative.co.uk
01892 616169

Copyright

The Talos Project (Copyright 2004-2015) All Rights Reserved.

This website and all artwork including concepts and story are the intellectual property of Giorgos Chronopoulos.